Terms and Conditions

Terms and Conditions
of the online store
https://mersjo.com/

§ 1. Definitions

Terms and Conditions - these Terms and Conditions, defining the rules for concluding remote sales agreements via the Online Store, the rules for executing such agreements, the rights and obligations of the parties to the remote sales agreement, and complaint handling procedures. In the scope of services provided electronically, these Terms and Conditions constitute the regulations referred to in Art. 8 of the Act on Providing Services by Electronic Means.
Customer - a natural person with full legal capacity, a legal person, or an organizational unit without legal personality to which the law grants legal capacity, who enters into a remote sales agreement with the Seller.
Consumer - a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity.
Individual Entrepreneur - a natural person entering into a remote sales agreement directly related to their business activity, when the content of the agreement indicates that it does not have a professional nature for this person, resulting in particular from the subject of their business activity, made available pursuant to the regulations on the Central Register and Information on Economic Activity (CEIDG).
Entrepreneur - a natural person, legal person, or an organizational unit that is not a legal person to which the law grants legal capacity, conducting business or professional activity in its own name.
Seller:

SEVERNOGROUP SP. Z O.O.,

tel. +48 538402592,
sklep@mersjo.pl,
NIP (Tax ID) PL5882451657,
REGON (Statistical ID) 384015260.

Online Store - the website operated by the Seller, available at the electronic addresses: https://mersjo.com/, through which the Customer can obtain information about the Goods and their availability and purchase Goods or order a service.
Remote Sales Agreement - an agreement for the sale of Goods/agreement for the provision of a Digital Service or Digital Content (if applicable), concluded via the Online Store.
Goods - a movable item that the Customer can purchase in the Online Store.
Digital Service - a service allowing the Consumer to:

create, process, store, or access data in digital form;
share data in digital form that has been uploaded or created by the Consumer or other users of this service;
other forms of interaction using data.

Digital Content - data produced and supplied in digital form.
Online Store Privacy and Cookie Policy - a document specifying detailed rules for the processing of personal data and the use of cookies. The Privacy and Cookie Policy constitutes Appendix No. 3 to the Terms and Conditions and is available at https://mersjo.com/pol-privacy-and-cookie-notice.html.
Durable Medium - means a material or tool which enables the Customer or Seller to store information addressed personally to them, in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the stored information, in particular e-mail.
Electronic Order Form - an electronic ordering procedure provided by the Seller for the Customer.
Electronic Return Form - an electronic procedure provided by the Seller for the Customer https://mersjo.com/returns-open.php.
Electronic Complaint Form - an electronic procedure provided by the Seller for the Customer to file complaints; available at https://mersjo.com/rma-open.php.
Sending an Order - confirmation of the order by the Customer clicking the "Order and pay" button, treated as the Customer's submission of a binding declaration of intent to enter into a remote sales agreement with the Seller.
Account - a collection of data stored in the Online Store and in the Seller's IT system concerning a given Customer and the orders placed by them and remote sales agreements concluded, using which the Customer can place orders, and also, in a timely manner, cancel or edit them and enter into remote Sales Agreements.
Order service review or individual Goods review - subjective statements and ratings given in the form of stars from 1 to 5.
Operator - IdoPayments sp. z o.o. with its registered office at al. Piastów 30, 71-064 Szczecin, entered in the register of entrepreneurs kept by the District Court Szczecin-Centrum in Szczecin, 13th Commercial Division of the National Court Register (KRS) under No. 0000859711, NIP: 8522666251, REGON: 387039893, with a share capital of 800,000.00 PLN. Delivery address: al. Piastów 30, 71-064 Szczecin, also referred to as: "IdoPayments", being a national payment institution within the meaning of Art. 2 point 16 of the Act of August 19, 2011 on payment services (Journal of Laws of 2020, item 794 as amended) [hereinafter: "UUP"].
Card - a payment card issued under the Visa International or Mastercard International systems, permitted under the regulations of these systems for transactions without physical presence.
Fast checkout methods - purchases made using Google Pay, Apple Pay, or Express Checkout functionality, allowing completion of purchases with one click on the product card.
Sales Document - a fiscal receipt, VAT invoice, or electronic fiscal bill (e-receipt or e-invoice) in PDF format, delivered to the Customer's e-mail address.

§ 2. General Provisions

Types and scope of services provided electronically:

concluding online sales agreements - regarding Goods sold in the Online Store,
rules for registration and use of an Account within the Online Store,
adding reviews, comments, and ratings - the Customer may add a review or comment to their order,
sending e-mail messages in which the Seller confirms receipt of the order, possible receipt of payment, acceptance of the order for processing.

Use of the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:

current versions of web browsers, e.g.:

Firefox
Chrome
Microsoft Edge

any program for viewing PDF files.

The content posted on the Online Store pages, including product descriptions and prices, constitutes an invitation to conclude an agreement within the meaning of Art. 71 of the Civil Code.
The Seller makes these Terms and Conditions available together with the Appendices via a link placed on the homepage before concluding a remote Sales Agreement, during, and after its conclusion. The Customer may download it and print it.
In order to ensure the security of communication and data transmission in connection with the services provided, the Online Store takes technical and organizational measures appropriate to the level of security of the services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data transmitted over the Internet.

§ 3. Orders

Placing an order in the Online Store can be done via an Account or by selecting the purchase option without registration, in which case an internal (technical) account is created allowing the Seller to store data related to the order, on the basis of which the Customer can create an Account. The internal account is maintained until the data is deleted from the system, the Account is blocked, or the personal data retention period specified by law expires.
Purchases are made by filling out the Electronic Order Form available on the Online Store pages or by selecting fast purchase methods. In the case of the Electronic Order Form, the selection of ordered Goods is made by adding them to the cart. The Electronic Order Form specifies, among other things, what Goods, at what price, and in what quantities the Customer wants to order to the location indicated by them. The Customer takes appropriate technical steps based on the displayed messages.
After the Customer has provided all necessary data, a summary of the placed order will be displayed. The order summary will contain information regarding: data identifying the Seller, the subject of the order, the unit and total price of the ordered Goods, including delivery costs and others, if applicable, the selected payment method, the selected delivery method, time, and costs of delivery.
If the subject of the agreement is the delivery of Digital Content or Digital Services that are not recorded on a tangible medium or services performed electronically or remotely - the Consumer, in an additional checkbox required to place an order and located on the Electronic Order Form, gives the following consent: "I consent to the supply of digital content which is not supplied on a tangible medium or the commencement of service performance before the expiry of 14 days from the date of conclusion of the agreement, and I acknowledge the loss of the right to withdraw from the agreement." The Seller will confirm receipt of the above consent via e-mail.
In order to place an Order, it is necessary to provide personal data marked as mandatory in the Electronic Order Form, accept the Terms and Conditions, and send the order by clicking the "Order and pay" button.

The Customer's sending of the Electronic Order Form constitutes a binding declaration of intent to enter into a remote Sales Agreement, in accordance with the content of these Terms and Conditions.
The remote Sales Agreement is treated as concluded at the moment of the Seller's acceptance of the Electronic Order Form, confirmed by displaying a message to the Customer confirming the acceptance of the order and providing its number.
After the conclusion of the remote Sales Agreement, the Customer receives an order confirmation via e-mail containing: confirmation of order acceptance and final confirmation of all essential elements of the Order and general conditions of the concluded remote Sales Agreement (Online Store Terms and Conditions along with Appendices 1 and 2), the Seller's data, the Seller's liability for service quality, information about services provided by the Seller after the sale, and the method and consequences of withdrawing from the agreement. Instruction on the method and consequences of withdrawing from the agreement is contained in Appendix No. 1.
Until the Seller begins processing the order:

The Customer may change their order using the technical solution available on the Electronic Order Form page and going through the entire order placement path again. Changing the order occurs by submitting a new one, which replaces the previously submitted one. Optionally, the payment made by the Customer is settled towards the new order, and in case of overpayment, it is returned to the bank account from which the payment was made.
The Customer may cancel their order by selecting the "cancel order" option available on the Electronic Order Form page.

In the event of the Customer canceling the order, the Seller shall refund the received payment within 3 business days. The refund of payment will be made using the same payment method as used by the Customer.
The order processing time is from 1 to 10 business days counting from the date of concluding the agreement.

§ 4. Payment

The Online Store offers the possibility of making payments in the form of prepayments, cash on delivery (with payment to the account after delivery). The option of payment with a deferred payment date is possible in situations individually agreed upon with the Seller.
Payment for the goods can be made in the manner chosen at the time of placing the order on the Electronic Order Form.
Currently available prepayment methods in the Online Store are available at https://mersjo.com/pol-payments.html.
After the purchasing process, the Seller issues the appropriate Sales Document.

§ 5. Delivery

On the Electronic Order Form, the Customer selects the delivery method by ticking their choice.
In the event that the Goods are not collected by the Customer, resulting in the return of the Goods to the Seller - the Seller may withdraw from the sales agreement after previously calling the Customer to fulfill the agreement via an e-mail message provided during the purchase process. Withdrawal from the agreement occurs by submitting a statement to the Customer in the form of an e-mail message.
In the situation indicated in point 2, the Seller is obliged to immediately refund the Customer for the payment received for the Goods purchased by the Customer.
Currently available delivery methods in the Online Store are available at https://mersjo.com/pol-delivery.html.

§ 6. Withdrawal from the agreement - electronic return form

A Consumer who has concluded a remote Sales Agreement may withdraw from it within 14 days without giving any reason. In the case of withdrawal from a remote Sales Agreement, the agreement is considered not concluded.
The right to withdraw from the agreement under the principles set out in paragraphs 6 and 7 of these Terms and Conditions also applies to an Individual Entrepreneur. Wherever paragraphs 6 and 7 of these Terms and Conditions refer to a Consumer, it is understood to also include an Individual Entrepreneur.
In the case of withdrawal from the agreement - the Consumer bears only the direct costs of returning the Goods.
The Consumer's statement must unequivocally express their will to withdraw from the agreement; in particular, the Consumer may:

use the electronic return form available on the Online Store website: https://mersjo.com/returns-open.php.
withdraw from the agreement using the withdrawal form, which is Appendix No. 2 - by sending it to the Seller's registered address.
The Seller will immediately confirm on a Durable Medium the receipt of the withdrawal statement submitted in the manner indicated in subpoints 1 and 2.

To meet the deadline, it is sufficient to send the statement before its expiry.
The period for withdrawal from the agreement begins:

for an agreement in the performance of which the Seller delivers an item, being obliged to transfer its ownership - from the moment the Consumer or a third party indicated by them other than the carrier takes possession of the Goods, and in the case of an agreement that:

includes many items that are delivered separately, in batches, or in parts - from the moment the last item, batch, or part is taken into possession;
consists of regular delivery of items for a specified period - from the moment the first item is taken into possession;

for other agreements - from the date of concluding the agreement.

The withdrawal statement form (Appendix No. 2 to these Terms and Conditions) and information regarding the exercise of the right to withdraw from the agreement (Appendix No. 1 to these Terms and Conditions) are provided in electronic form.
In the event of withdrawal from an agreement for the supply of Digital Content or Digital Service, the Seller may prevent the Consumer from further use of the Digital Content or Digital Service, in particular by preventing the Consumer from accessing the Digital Content or Digital Service.
In the event of withdrawal from an agreement for the supply of Digital Content or Digital Service, the Consumer is obliged to cease using this Digital Content or Digital Service and sharing them with third parties.
The right to withdraw from a remote Sales Agreement does not apply to the agreements indicated in Art. 38 of the Act of May 30, 2014 (Journal of Laws of 2019, item 134) on consumer rights, including Agreements:

the subject of which is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy their individualized needs;
the subject of which is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygienic reasons, if the package was opened after delivery;
the subject of which is an item that deteriorates quickly or has a short shelf life, and where the subject of the performance are items that, after delivery, due to their nature, become inseparably connected with other items;

§ 7. Consequences of withdrawal from the agreement

The Seller, within 14 days from the date of receiving the statement of withdrawal from the Sales Agreement for an item, will refund all payments made by the Consumer, including delivery costs, corresponding to the cheapest delivery method offered by the Seller.

The refund of payment will be made using the same payment method as used by the Consumer.
If the Consumer, in order to exercise the right of withdrawal, uses the Electronic Return Form - funds will be returned via the chosen method to the bank account provided by the Consumer.
If the Seller has not offered to collect the Goods from the Consumer themselves, they may withhold the refund of payments received from the Consumer until receipt of the Goods back or until the Consumer provides evidence of having sent them back, whichever event occurs first.

The Seller may offer to collect the item from the Consumer themselves. However, if the Seller has not made such an offer - the Consumer should return the item to the Seller (or a person authorized by the Seller to receive it) immediately, but no later than 14 days from the day on which they withdrew from the agreement. To meet the deadline, it is sufficient to send the item back before its expiry. The Goods that the Consumer returns should be sent to the Seller's registered address. To return the Goods to the Seller, the Consumer may use the Smile.pl service.
The Consumer is responsible for the reduction in the value of the Goods resulting from using them in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the Goods.
The Consumer cannot withdraw from the agreement if the Digital Content or Digital Service is supplied in exchange for the payment of a price, and the lack of conformity of the Digital Content or Digital Service with the agreement is insignificant.
The Seller may demand the return of the tangible medium on which they delivered the Digital Content within 14 days from the date of receiving the Consumer's statement of withdrawal from the agreement. The Consumer returns the medium immediately and at the Seller's expense.
The Seller is obliged to refund the price only in the part corresponding to the Digital Content or Service non-conforming with the agreement and Digital Content or Digital Service for which the obligation to supply ceased as a result of withdrawal from the agreement.

§ 8. Complaint

Regarding sales agreements, the provisions specified in the Consumer Rights Act (Chapter 5A) apply.
A complaint due to a defect in the Goods or non-conformity of the Goods with the concluded remote Sales Agreement can be submitted:

via the Electronic Complaint Form;
in writing to the Seller's registered address or via e-mail to the address sklep@mersjo.pl.

The submission should specify the defect that, in the Customer's opinion, the Goods have, the demands against the Seller, and if possible - document the said defect and present proof of purchase of the Goods in the Online Store. The Seller is obliged to respond to the complaint within 14 days from the date of its receipt. If they have not responded within the above-mentioned period, it is considered that they have accepted the complaint. The Seller conveys the response to the complaint to the Customer in writing or on a Durable Medium.
The steps that the Customer must take to file a complaint, including the method of delivering the complained Goods to the Seller, are indicated in individual stages in the Electronic Complaint Form.
In case of the Seller acknowledging the complaint as justified: the costs of replacement, repair, including the cost of shipment related to the complaint of the Goods, are borne by the Seller.
The Seller is responsible to the Consumer, as well as to an Individual Entrepreneur, for the lack of conformity of the Goods with the remote Sales Agreement on the principles resulting from the Act of May 30, 2014 on consumer rights.

The Seller bears liability for the lack of conformity of the Goods with the remote Sales Agreement existing at the moment of their delivery and revealed within two years from that moment, unless the shelf life of the Goods specified by the Seller is longer.
The Seller repairs or replaces the Goods within 14 days from the date of acknowledging the complaint. Costs of repair or replacement, including in particular the costs of postage, transport, labor, and materials, are borne by the Seller.
The Consumer makes available to the Seller the Goods subject to repair or replacement. The Seller collects the Goods at their own expense.

The Seller is obliged to deliver Goods free from defects and is responsible to the Entrepreneur for defects of the purchased Goods on the principles specified in the Civil Code.
Supplying the Consumer or Individual Entrepreneur with Digital Content or Digital Service takes place on the principles resulting from the Act of May 30, 2014 on consumer rights.

Digital Content is considered delivered at the moment when the Digital Content or the means that allows access to or download of the Digital Content has been made available to the Consumer or to the physical or virtual device that the Consumer chose independently for this purpose, or when the Consumer or such device has gained access to it.
A Digital Service is considered delivered at the moment when the Consumer or the physical or virtual device that the Consumer chose independently for this purpose has gained access to it.
The Seller brings the Digital Content or Digital Service into conformity with the agreement within 21 days from the moment the Seller was informed by the Consumer about the lack of conformity with the agreement, and without excessive inconvenience to the Consumer, taking into account their nature and the purpose for which they are used. The costs of bringing the Digital Content or Digital Service into conformity with the Agreement are borne by the Seller.

§ 9. Out-of-court dispute resolution methods

1. The Seller informs about the possibility of using out-of-court methods for handling complaints and pursuing claims. Their use is voluntary and can only take place if both parties to the dispute agree to it.
2. Detailed information regarding consumer dispute resolution, including the possibility for the Consumer to use out-of-court methods for handling complaints and pursuing claims, as well as the rules for access to these procedures, are available at the offices and on the websites of district (city) consumer ombudsmen, provincial inspectorates of the Trade Inspection, and at the website: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php
3. A Customer who is a Consumer has the right to the following exemplary possibilities of using out-of-court complaint handling and claim pursuing methods: (1) application for dispute resolution to a permanent consumer arbitration court; (2) application for out-of-court dispute resolution to the provincial inspector of the Trade Inspection.
4. In case of a consumer problem, useful advice can be found on the Your Europe website https://europa.eu/youreurope/citizens/consumers/.

§ 10. Reviews

It is forbidden for the Customer to provide unlawful content. The Seller's contact point enabling direct communication for the purposes of Regulation 2022/2065 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act - DSA) is: e-mail address sklep@mersjo.pl. Communication may take place in Polish.
With regard to posting content and making it available, the Customer makes voluntary dissemination of content. The posted content does not reflect the views of the Seller and should not be identified with their business. The Seller is not a content provider, but only an entity that provides appropriate ICT resources for this purpose.
A review concerning order service or a review concerning the Goods can be placed during a visit to the Online Store by clicking on the interface placed next to the Goods or by clicking the link placed in an e-mail. Adding a Review is voluntary and free of charge. Within one order - the Customer has the possibility of adding the above-mentioned Review only once.
As part of the above-mentioned Review, the Customer may award a rating in the form of stars from 1 to 5 and add a written statement limited to 65,535 characters.
Ratings are stored and presented publicly on the Online Store website.
The Seller verifies Reviews using the e-mail address that was used in the purchasing process of the given Goods. A Review placed by a person using the e-mail that was used in the purchasing process is marked on the Store's website with the comment "purchase-verified review". Every other Review is marked as "unverified purchase review".
The Seller may publish Reviews regarding given Goods from their other Online Stores.
The Seller does not change the Reviews in terms of content or awarded stars.
The Customer bears sole and independent responsibility for the statement made within the Review. The Seller is entitled to remove a Review based on the principles resulting from the law and these Terms and Conditions.
It is inadmissible to post content containing false, misleading, vulgar, aggressive, offensive information or content that is obviously considered inconsistent with good practices. It is also inadmissible to post unlawful content, content violating the rights of third parties, or content constituting an act of unfair competition.
The Customer undertakes not to post content that contains links to external websites, that is promotional or advertising in nature, or that contains personal data of third parties.
Upon the explicit request of the Customer, the content of the Review may be hidden from other Store users, but the awarded star rating is included in the general rating of the Store and the Goods.

§ 11. Intellectual property

The Customer declares that they do not hold any rights, including copyrights or related rights, to the Reviews and statements posted by them, except for the right to use the Online Store in the manner specified in the Terms and Conditions. The Customer is not entitled to any recording, reproduction, sharing, publicizing, or dissemination of content, unless such entitlement results from the law or the Terms and Conditions.
The Customer is not entitled to any interference with the content, in particular, they are not entitled to interfere with the content, structure, form, graphics, operating mechanism, or other elements of the Online Store.
By posting Reviews in the Online Store that constitute works within the meaning of the Act of February 4, 1994 on copyright and related rights, the Customer grants the Seller a non-exclusive, royalty-free, and time- and territory-unlimited license to use these works, together with the right to grant sub-licenses, which includes public disclosure of the work in such a way that everyone can have access to it at a place and time chosen by them (Internet). The license is granted in relation to all fields of exploitation known at the time of its granting, in particular to the following fields of exploitation:

in the scope of recording and reproduction of the work by any technique - in particular printing, reprographic, magnetic recording, digital, i.e., using any techniques on any audiovisual or visual medium, in particular on audiovisual disks, CDs, computer disk, in a multimedia network, including the Internet and related online services, as well as reproduction, recording, use on the Internet, advertising, reproduction of the record in electronic form in computer memory and in internal and external networks,
use of the whole or parts or any elements of the work with the possibility of making modifications resulting from the essence of the given internet medium - in all publications, in particular internet, digital, in newsletters and information, independently or in combination with other works or fragments of works; use in whole or in part for promotion and advertising purposes, in particular in the form of audiovisual, audio, media advertising.
in the scope of trading in the original or copies on which the work has been recorded - introducing into trading, lending, renting the original or copies,
in the scope of disseminating the work in a manner other than specified above - public performance, exhibition, display, reproduction, and broadcasting and re-broadcasting, as well as public disclosure of the work in such a way that everyone can have access to it at a place and time chosen by them,
use of the works for promotional and marketing purposes;

Deletion of the Account by the Customer or the Review pursuant to Chapter 9 point 8 does not affect the validity of the above license.

§ 12. Final Provisions

These Terms of Use are valid from 2025.11.04.
In the event of a change or invalidation of any of the provisions of these Terms and Conditions by the decision of a competent authority or court, its remaining provisions remain in force and binding on the Seller and the Customer.
The Seller reserves the right to change these terms and conditions. All agreements concluded before the entry into force of the new terms and conditions are carried out on the basis of the terms and conditions that were in force on the date of concluding the agreement.
The applicable law for resolving all disputes related to the Terms and Conditions is Polish law. These disputes will be resolved by the locally competent common court.

§ 13. Appendix 1 - Information concerning the exercise of the right to withdraw from the agreement

The right to withdraw from the agreement under the following principles applies to the Consumer and the Individual Entrepreneur.

You have the right to withdraw from this agreement within 14 days without giving any reason. The deadline for withdrawal from the agreement expires after 14 days:

in the case of a sales agreement, from the day on which you entered into possession of the goods or on which a third party other than the carrier and indicated by you entered into possession of the goods;
in the case of an agreement obliging to transfer the ownership of many items that are delivered separately, from the day on which you entered into possession of the last of the items or on which a third party other than the carrier and indicated by you entered into possession of the last of the items;
in the case of an agreement obliging to transfer the ownership of items delivered in batches or parts, from the day on which you entered into possession of the last batch or part or on which a third party other than the carrier and indicated by you entered into possession of the last batch or part;
in the case of agreements for regular delivery of items for a specified period, from the day on which you entered into possession of the first of the items or on which a third party other than the carrier and indicated by you entered into possession of the first of the items;
in the case of agreements the subject of which is the supply of services or digital content that are not supplied on a tangible medium - from the date of concluding the agreement.

To exercise the right to withdraw from the agreement, you must inform us, i.e.:

SEVERNOGROUP SP. Z O.O., Tartaczna 50, 84-200 Wejherowo, tel. +48 538402592,
sklep@mersjo.pl of your decision to withdraw from this agreement by an unequivocal statement (for example, a letter sent by post, fax, or e-mail).

You may use the model withdrawal form, but it is not mandatory.
You can also fill out the Electronic Return Form available on the Online Store website: https://mersjo.com/returns-open.php. If you use this option, we will immediately send you a confirmation of receipt of information about the withdrawal from the agreement on a durable medium.
To meet the deadline for withdrawal from the agreement, it is sufficient that you send information regarding the exercise of the right to withdraw from the agreement before the expiry of the deadline for withdrawal from the agreement.
In the event of withdrawal from this agreement, we refund all payments received from you, including the costs of delivering the items (except for additional costs resulting from the delivery method chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this agreement. We will perform the refund using the same payment methods that were used by you in the original transaction, unless you have explicitly agreed to a different solution.
In the case of agreements obliging to transfer the ownership of items, where we have not offered to collect the Goods in the event of withdrawal from the agreement - we may withhold the refund until we receive the items or until we are provided with proof of their sending back, depending on which event occurs first.
Please send back the returned item to the address: SEVERNOGROUP SP. Z O.O., Tartaczna 50, 84-200 Wejherowo immediately, and in any case no later than 14 days from the day on which you informed us about the withdrawal from this agreement. The deadline is met if you send back the item before the 14-day period expires. You will have to bear the direct costs of returning the item.
Due to the weight and dimensions of the Goods, in the case of withdrawal from the agreement - returning the Goods may involve higher costs than standard postal shipment. If you wish to use the services of courier companies, it may be necessary to send the shipment on a pallet, which is more expensive than regular postal shipment.

§ 14. Appendix 2 - Model withdrawal form

Terms and Conditions

Let customers speak for us

Right of withdrawal form